Privacy policy

Last updated: November 5, 2025

One & Perk operates the website www.oneandperk.com (the "Site") as an online retailer using the Shopify platform. This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit or make a purchase from the Site.

1. Personal Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Information you provide directly:
  • Contact information: Name, email address, phone number.
  • Order information: Billing address, shipping address, payment information (including credit card numbers).
  • Communication data: Information from email correspondence, chat logs, or survey responses.
Information collected automatically (via Shopify & third-party services):
When you access the Site, Shopify and other services we use may automatically collect certain information about your device and usage patterns:
  • Device information: IP address, browser type, operating system, device ID.
  • Usage data: Pages viewed, time spent on pages, click patterns, referring sources, purchase history, shopping cart contents.
  • Tracking technologies: We use cookies, pixels, and similar tracking technologies to enhance user experience, for analytics, and for marketing purposes. You can manage cookie preferences through your browser settings.
2. How We Use Your Personal Information
We use your personal information for a variety of purposes, including:
  • Fulfilling orders: To process payments, arrange shipping, and provide invoices or order confirmations.
  • Customer support: To communicate with you and provide support or answer your inquiries.
  • Marketing & advertising: To send you newsletters or promotional offers (if you have opted in) and to personalize your experience on our site.
  • Site improvement: To analyze website traffic, usage patterns, and optimize our website and services.
  • Security & fraud prevention: To screen for potential risk and fraud, particularly involving payment information and IP addresses.
  • Legal compliance: To comply with applicable laws and regulations.
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
  • Shopify: We use Shopify to power our online store. Shopify has its own privacy practices regarding how they use your personal information.
  • Service Providers: We share information with partners who perform functions on our behalf, such as payment processors and shipping companies.
  • Analytics: We use analytics services to help us understand how our customers use the Site.
  • Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or otherwise protect our rights.
We do not sell personal information to third parties, and we do not knowingly collect information from children under 13.

4. Your Rights
Depending on your location (e.g., EEA, UK, or California), you may have specific rights regarding your personal information, including the right to access, correct, delete, or object to the processing of your data.
To exercise any of these rights, please contact us using the contact information provided below. If you are a California resident, you may have the right to request that we do not sell or share your personal information.

5. Data Retention
We will retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including for order fulfillment, legal obligations, and dispute resolution.

6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

7. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to exercise your rights, please contact us by e-mail at rachel@oneandperk.com